EvalCore report
all passed
4 passed
0 failed
4 total
Gates
| Status | Gate | Actual | Reason |
|---|---|---|---|
| PASS | pass_rate >= 0.95 | 1.00 |
Cases
StatusCaseLatencyCost
PASSlate-refund11ms
Context
- Policy 4.2: Approved refunds are processed within 30 business days, counted from the date the return is approved.
Output
Your refund is on its way. Approved refunds are processed within 30 business days per policy 4.2, counted from the day the return is approved. If it has been longer than that, reply here and we will escalate.
Scores
| Scorer | Value | Passed | Reason |
|---|---|---|---|
| contains | 1 | yes | |
| regex | 1 | yes |
PASSfee-dispute10ms
Context
- Policy 7.1: Customers have 60 calendar days from the statement date to dispute a fee. The charge is reversed pending review.
Output
You can dispute the fee. Under policy 7.1 you have 60 calendar days from the statement date to file a dispute, and we reverse the charge while we review it. I have opened the dispute for you.
Scores
| Scorer | Value | Passed | Reason |
|---|---|---|---|
| contains | 1 | yes | |
| regex | 1 | yes |
PASScard-lost10ms
Context
- Policy 6.4: A lost or stolen card is frozen immediately; a replacement arrives within 7 to 10 business days at no charge.
Output
I have frozen the card so it can not be used. A replacement debit card arrives within 7 to 10 business days per policy 6.4, shipped to the address on file at no charge.
Scores
| Scorer | Value | Passed | Reason |
|---|---|---|---|
| contains | 1 | yes | |
| regex | 1 | yes |
PASSwire-eta9ms
Context
- Policy 5.3: International wire transfers settle within 3 to 5 business days.
Output
International wire transfers settle in 3 to 5 business days per policy 5.3. You will receive a confirmation with the tracking reference once the funds leave your account.
Scores
| Scorer | Value | Passed | Reason |
|---|---|---|---|
| contains | 1 | yes | |
| regex | 1 | yes |